Because many DR UMAA’S products are food, edible oils or personal-care consumables, opened or used products cannot normally be returned for hygiene and safety reasons, except where required by applicable law.

A replacement or refund may be considered if:

* The wrong product was delivered
* The product was damaged during transit
* The package arrived leaking, broken or materially defective
* A product received was past its applicable expiry/best-before period

Customers should contact DR UMAA’S within 48 hours of delivery and provide:

* Order number
* Photographs/video of the package
* Photographs of the affected product
* Description of the problem

Contact:

+91 70329 86664
pulsebalance@gmail.com

Products returned merely because of a change of mind may not be eligible for return, especially food and consumable products.

Once a refund is approved, it will be initiated to the original payment method. The time required for the amount to appear may depend on the bank, card issuer or payment service provider.

Important: The developer should not publish a fixed refund processing period until we confirm the payment gateway’s actual settlement/refund timelines.